Terms of Use — Food Orders

1. Who we are and governing law

GOMO CAPITAL MANAGEMENT LTD, registered in England and Wales under number 16395341. The corporate details, including the registered office, are on the public Companies House register. General contact: support@ifoodlocal.com. Legal contact: legal@ifoodlocal.com.

These Terms are governed by the laws of England and Wales. This does not set aside mandatory consumer protection, personal data protection, or any other non-derogable rights provided under the legislation applicable to the user in their country of residence, including the right to bring a claim in the courts of their domicile where that legislation grants it.

2. Definitions

• Store: a restaurant, snack bar, kitchen, or food establishment duly registered or authorized to operate in accordance with applicable legislation in the place where it operates, that publishes a menu on iFOODLocal
• Customer: a person who places an order with a store
• Order: the selection of items from a store, with the method (delivery, pickup or table), the address where there is delivery and the payment method
• Partner courier: the verified driver whom the store may call to deliver an order
• Delivery fee: the amount the store charges for delivery, shown before you confirm the order

3. The role of iFOODLocal

iFOODLocal is a technology intermediation service: it displays stores and menus, receives the order, carries the messages between customer and store and records its progress. iFOODLocal is not a restaurant; it does not prepare, sell or deliver food and is not the employer of the stores or of the couriers.

The sale is made by the store, which is the supplier of what you order: it is responsible for the items, the prices, the quality, the hygiene, the menu information and any delivery it carries out or arranges. iFOODLocal is responsible for the operation of the platform and for the obligations that the law imposes on whoever operates it.

4. Who may use it

• Ordering requires your own account and being 18 years of age or older
• Opening a store requires an active business registration or corresponding tax identification in the country where the store operates, a responsible person with the verified face badge and a verified telephone for orders, and the store is only published after it has been approved by a member of our team
• An account suspended on any brand of the group may neither order nor sell

5. Your account

You can sign in via Google, e-mail, passkey or Web3 wallet. You are responsible for keeping access secure and for activity on your account, except for our failure or unauthorised access that you could not reasonably prevent.

6. Stores and menus

Each store publishes and maintains its own menu: names, descriptions, photos, prices, opening hours, delivery area and fee, and allergens. Prices are in the currency of the store's country, determined by the city in which it is located. Menu or price suggestions made by the iFOODLocal assistant are drafts: they only take effect once the store has reviewed and published them.

An illustrative photo may come from the platform's photo library; in that case it represents the dish, and the item's description is what prevails. Approval of the store confirms its business registration or corresponding tax identification and the responsible person; it is neither a health certification nor a guarantee of quality.

7. Orders

Before confirming, you see the items, the total, the delivery fee, the method and the payment method. The order reaches the store, which may accept or decline it; once accepted, it moves through preparing, ready, out for delivery and delivered (or collected, or served at the table). You follow each stage in the app and in the conversation with the store.

Check the address and the house number before confirming: the store and the courier use what you have provided. An order is only deemed accepted once the store accepts it.

8. Payment on delivery

Payment is made directly to the store, using the methods it accepts: on delivery or on pickup (for example cash, with change, card machine or local payment methods supported by the store) or, when the store offers it, before preparation, by bank transfer or an instant payment method accepted in the store's country; the store is the one that confirms receipt. Table orders are paid to the store, at the till or by that same method when the store offers it. No amount of the order passes through iFOODLocal.

Accordingly, iFOODLocal does not receive, hold or refund the amount of orders, and charges the customer no commission. Invoices/receipts, change and billing discrepancies are matters for the store. Paid features of the platform itself, if any, have their price and conditions presented before purchase.

9. Cancellation

• You may cancel the order while the store has not yet accepted it
• Once accepted, ask the store to cancel it through the conversation; the store may cancel while the order has not been delivered
• The store may decline an order, for example because an item is unavailable, outside opening hours or outside the delivery area
• As payment is made on delivery, there are no refunds through the platform; any amounts paid in advance are settled with the store
• Repeatedly ordering and then not receiving or not paying may lead to the account being limited or suspended

10. Delivery

Delivery is carried out by the store itself or by a partner courier called by it. The partner courier is an independent driver with a verified face and an approved driving licence valid in their country, who agrees and receives the delivery amount directly from the store. Where there is a delivery code, give it only to the person delivering your order.

Times shown are the store's estimates. Delays, lost orders and items damaged in delivery are dealt with by the store, which is responsible for whoever delivered on its behalf.

11. Food, allergens and drinks

The store states the allergens of each item based on the ingredients it has registered. If you have an allergy or a dietary restriction, confirm with the store through the conversation before ordering: the information is the store's, and cross-contamination in the kitchen is not controlled by iFOODLocal.

The sale of alcoholic drinks to persons under 18 is prohibited; the store may ask for identification on delivery and refuse the drink. It is not permitted to sell through iFOODLocal illegal products, medicines, tobacco to minors or any item whose sale is prohibited.

12. Ratings

After an order has been delivered, you may give the store 1 to 5 stars, once per order. The average and the number of ratings appear on the store's page. It is prohibited to offer or demand any benefit in exchange for a rating, to rate your own store or to arrange ratings.

13. Conversation and notices

The order opens a conversation between you and the store in the app. Notices by email, notification and, if you so choose, WhatsApp carry only the order number and a link. Do not use the conversation to arrange payment outside the store's methods or to request data that the order does not require.

14. Prohibited conduct

• Placing a false order, an order in another person's name without authorisation or with a false address
• Refusing without reason an order already prepared or failing to pay for what you received
• Harassing, threatening or discriminating against a store, courier or customer
• Publishing a misleading item, price, photo or allergen, or a product whose sale is prohibited
• Using another user's data for any purpose other than the order
• Manipulating ratings
• Any other conduct prohibited by the Community Guidelines

15. Your content and licence

You keep ownership of what you submit (photos, audio, video, messages). You grant GOMO CAPITAL MANAGEMENT LTD a limited, worldwide, non-exclusive and revocable licence to host, display, transmit and moderate that content within the service.

16. Moderation and safety

We use automated tools and human review to detect and act on illegal, abusive or non-compliant content. We may remove content, reduce visibility, restrict features, suspend or terminate accounts. In the case of imminent risk, fraud, abuse or legal duty, we may act without prior notice.

17. Restriction, suspension and termination

We may hide items or stores, limit orders, and suspend or terminate accounts in the event of fraud, sale of a prohibited item, misleading information, risk to health, violence or any breach of these Terms. Where there is immediate risk, we act without prior notice.

As the account is one across the whole group, the measure applies across all brands of the group. You may challenge the decision through the appeals channel (appeals@ifoodlocal.com).

18. Problems with an order

Speak to the store first through the order conversation. If that does not resolve it, report it through the app or write to support@ifoodlocal.com; where there is a risk to health or safety, safety@ifoodlocal.com. We review the order record and may apply the measures in these Terms to the store or to the customer.

You may also turn to the local consumer and food-safety authorities and the courts. Mediation by iFOODLocal is a form of support and does not replace these routes.

19. Liability of the store and the customer

The store is liable, as supplier, for the food, the menu information, the allergens stated, hygiene, the tax invoice and any delivery it carries out or arranges. The customer is liable for the order details and for paying for what they received.

iFOODLocal is liable for the operation of the platform and for its own legal obligations, within the limits of the limitation of liability clause below.

20. Availability and warranties

The service is provided "as is" and "as available", with no warranty of uninterrupted operation, save for warranties the law does not allow us to exclude.

21. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect losses or for user conduct off the platform. Nothing excludes liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded under UK law.

22. White-label platform and centralisation in HZION

iFOODLocal is a white-label brand operated by GOMO CAPITAL MANAGEMENT LTD on top of HZION, the group's core platform, which is distributed globally. By accepting these Terms you agree that, although you register and sign in on ifoodlocal.com, your account, your identity and your data are created and held on HZION's central infrastructure, shared by every brand in the group. How that data is processed is set out in the Privacy Policy.

It follows that: an account created on any brand in the group is the same account before HZION; the common rules of these Terms — account, conduct, content, moderation, liability and this clause —, the Community Guidelines and the Privacy Policy apply equally across all of them; each brand adds to those rules the clauses specific to its own activity (for example, ride-sharing and parcels, food orders or legal services), published in that brand's documents and accepted when you start using that activity; and a moderation measure may apply across all of them, because the decision is taken on the ACCOUNT, not on the brand.

23. Changes and contact

We may update these Terms; material changes will be notified. Support support@ifoodlocal.com · Safety safety@ifoodlocal.com · Appeals appeals@ifoodlocal.com · Legal legal@ifoodlocal.com.